Refund Policy

Refund Policy

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*No returns on free + shipping items*

If you are not thrilled with your recent purchase, we will gladly accept returns or exchanges within two weeks from the time your order was received. We accept returns for a store credit or full refund (less shipping) to the original form of payment. Jewelry must be returned in its original unworn condition.

Your returns will be accepted if they meet the following requirements:
If you receive a different item other than what you ordered or if an item you ordered is missing or damaged.

If the item you ordered is damaged/faulty or if you received an incorrect item or missing item, please contact our Customer Service Representative info@theiamshop.com

If two weeks have gone by since receipt of your item, unfortunately, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

We will send you a confirmation email as soon as your return has been received and processed. Please note that, while refunds are processed promptly, it may take up to 2 weeks for funds to settle in your account. 

Returning your item:

We recommended that you send the merchandise back in a padded envelope and that you ensure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of theIAMshop to replace it.

Please return items to:
theIAMshop
20 NW 135th Avenue
Miami, FL 33182

Late or missing refunds (if applicable)

If you haven’t received your refund, first please contact your bank. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@theiamshop.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, all sale items are FINAL purchase and cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theiamshop.com. Exchanges are dependent on available stock, and if no replacement is available you will be offered a refund.

Shipping Cost (if applicable)

You will be responsible for the shipping costs of the returned item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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